Shipping policy

Komiis ships orders from India to available destinations shown at checkout.

1. Order Processing

Orders are normally processed within 2–4 business days after successful payment.

Processing may take longer during sales, festive periods, product launches or periods of high order volume.

You will receive shipping confirmation and tracking information once your order has been dispatched.

2. Delivery Time

Estimated delivery times begin after your order has been processed and dispatched.

India: Approximately 3–7 business days after dispatch.

International: Approximately 7–15 business days after dispatch.

Delivery times are estimates and may vary depending on the destination, courier, customs clearance and other circumstances outside Komiis' control.

3. Shipping Charges

Applicable shipping charges are displayed at checkout before payment is completed.

Shipping charges may vary depending on the destination, package weight, dimensions and selected shipping service.

4. International Shipping

International orders are shipped from India.

Customers must provide a complete and accurate delivery address, including postal/ZIP code and a valid contact number where required by the courier.

International shipments may be subject to customs duties, import taxes, brokerage fees or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are the customer's responsibility.

Komiis does not control the amount of customs duties or taxes imposed by the destination country.

5. Customs and Import Charges

Customers are responsible for complying with applicable import requirements in their destination country.

Customs authorities may inspect shipments or request additional information, which may cause delays.

Komiis will provide accurate shipment and customs information and will not intentionally provide false or misleading customs declarations.

6. Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address at checkout.

If an order has not yet been processed, contact Komiis immediately if an address correction is required.

Once an order has been dispatched, an address change may not be possible.

Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility.

7. Delays

Komiis is not responsible for delivery delays caused by circumstances outside our reasonable control, including:

Customs clearance.
Weather conditions.
Natural disasters.
Courier disruptions.
Public holidays.
Strikes.
Incorrect or incomplete addresses.
Government restrictions.
Other events beyond our reasonable control.

8. Wrong, Damaged or Defective Deliveries

If you receive the wrong product, a damaged product or a product with a confirmed manufacturing defect, contact us as soon as possible.

Please provide:

Your order number.
A description of the issue.
Clear photographs or video of the product.
Photographs of the package and shipping label where relevant.

After verification, Komiis will provide an appropriate resolution, which may include a replacement or refund.

Where the issue is confirmed to be caused by Komiis or occurred during delivery, Komiis will cover reasonable return shipping costs where a return is required.

9. Lost Shipments

If tracking shows that your shipment has been delivered but you have not received it, contact Komiis so that we can assist with an investigation with the shipping provider.

For shipments delayed or lost while in transit, Komiis will work with the shipping provider to investigate the shipment and determine the appropriate resolution.