Privacy policy

Last Updated: 29 August 2026

At Komiis, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect, why we collect it, how we use it, when it may be shared, and how we protect it when you visit our website or place an order with us.

By using the Komiis website or placing an order, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you visit our website, contact us or place an order, we may collect information such as:

  • Full name

  • Delivery and billing address

  • Mobile number

  • Email address

  • Order details

  • Product and size preferences

  • Payment and transaction information

  • Shipping and delivery information

  • Customer support conversations

  • Information you provide when contacting us regarding an order

  • Information submitted through forms on our website

We only request information that is reasonably required to provide our services, process orders and communicate with customers.

2. Payment Information

When you make a payment through our website, your payment may be processed by a third-party payment gateway.

Komiis does not generally store your complete debit card, credit card, banking or other sensitive payment credentials on its own servers.

Payment information may be processed directly by the relevant payment service provider according to its own privacy and security practices.

3. How We Use Your Information

We may use the information collected to:

  • Process and fulfil your orders.

  • Confirm and communicate order details.

  • Arrange shipping and delivery.

  • Provide customer support.

  • Handle eligible return, exchange or refund requests.

  • Contact you regarding your order.

  • Prevent fraud, misuse and unauthorised transactions.

  • Improve our website, products and customer experience.

  • Maintain business, accounting and transaction records.

  • Comply with applicable legal and regulatory requirements.

  • Send promotional or marketing communications where permitted and applicable.

We do not use your personal information for purposes unrelated to our business operations without an appropriate basis to do so.

4. Sharing of Information

Komiis does not sell or rent your personal information as a business practice.

We may share necessary information with trusted third parties when required to provide our services.

For example, information may be shared with:

  • Courier and logistics partners for delivery.

  • Payment gateway and payment service providers.

  • Website, hosting and technology service providers.

  • Customer support or communication service providers.

  • Professional advisers where reasonably required.

  • Government authorities or law-enforcement agencies where required by applicable law.

We only share information that is reasonably necessary for the relevant purpose.

5. Courier & Delivery Information

To deliver your order, we may provide the courier or logistics partner with information such as:

  • Customer name

  • Delivery address

  • Mobile number

  • Order details

  • Other information required to complete delivery

This information is provided only as necessary to fulfil the order.

6. Cookies & Similar Technologies

Our website may use cookies and similar technologies to improve functionality and understand how visitors use our website.

Cookies may help us:

  • Keep the website functioning properly.

  • Remember certain preferences.

  • Understand website traffic and usage.

  • Improve website performance.

  • Provide relevant marketing or advertising where applicable.

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

7. Analytics & Advertising

We may use third-party analytics or advertising services to understand website traffic, measure marketing performance and improve our advertising.

These services may collect information such as:

  • Device information

  • Browser information

  • Approximate location

  • Pages visited

  • Website interactions

  • Referral information

  • Advertising interactions

Third-party services may process information according to their own privacy policies.

8. Marketing Communications

If you provide your contact details and consent or otherwise permit us to contact you where legally allowed, we may send information about:

  • New collections

  • Offers and promotions

  • Product launches

  • Special campaigns

  • Other Komiis updates

You can request to stop receiving promotional communications at any time by contacting us or using the unsubscribe option where available.

Please note that even after opting out of marketing communications, we may still contact you regarding an existing order, payment, delivery, customer-support request or other necessary transaction-related matter.

9. Customer Support Communications

When you contact Komiis through email, WhatsApp, social media or other communication channels, we may retain relevant communication and order information to:

  • Respond to your request.

  • Resolve customer-service issues.

  • Maintain records of communication.

  • Investigate disputes or fraudulent activity.

  • Improve our customer support.

Please avoid sending unnecessary sensitive personal information through customer-support channels.

10. Data Security

Komiis takes reasonable measures to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.

11. Data Retention

We may retain personal information for as long as reasonably necessary for:

  • Order fulfilment.

  • Customer support.

  • Accounting and financial records.

  • Returns, exchanges and refunds.

  • Fraud prevention.

  • Legal and regulatory requirements.

  • Resolving disputes.

  • Maintaining legitimate business records.

When information is no longer reasonably required, it may be deleted, anonymised or securely disposed of where appropriate.

12. Third-Party Websites

Our website may contain links to third-party websites, social-media platforms, payment services or other external services.

Komiis is not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing personal information to it.

13. Children's Privacy

Our website is intended for general customers and is not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

14. Your Privacy Choices

Depending on applicable law, you may have certain rights regarding your personal information, including the ability to:

  • Request information about personal data we hold about you.

  • Request correction of inaccurate information.

  • Request deletion where applicable.

  • Withdraw consent where processing is based on consent.

  • Opt out of certain marketing communications.

  • Raise a concern regarding how your information is handled.

Requests may be subject to reasonable verification and applicable legal requirements.

15. Fraud Prevention

Komiis may use customer, order, payment and delivery information to identify and prevent:

  • Fraudulent transactions.

  • Fake or suspicious orders.

  • Payment abuse.

  • Repeated COD refusal.

  • Return or refund abuse.

  • Other misuse of our website or services.

Where reasonably necessary, we may share relevant information with payment providers, logistics partners or appropriate authorities.

16. Changes to This Privacy Policy

Komiis may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable legal requirements.

When we make changes, the updated version will be published on this page with a revised “Last Updated” date.

We encourage customers to review this page periodically.

17. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the way your personal information is handled, please contact us at:

Email: support@komiis.com

When contacting us about your personal information or an order, please provide sufficient details for us to identify and respond to your request.

18. Acceptance of This Policy

By accessing the Komiis website, creating an account where applicable, submitting your information or placing an order, you acknowledge that you have read and understood this Privacy Policy.

Your continued use of the website after any policy update constitutes acknowledgement of the updated policy, subject to applicable law.